Customer Service The Right Way

ADELPHI STUDENTS WITH ID FREE

BRING PLENTY OF BUSINESS CARDS

Pre-Register at www.liasb.com  

  Members: $25.00  

Non-Members: $35.00

Presented by:

Teresa Ward is Founder, President and Owner of Teresa Family Cleaning Inc.

started her home/commercial cleaning business out of the basement of her home as a one-woman operation. Solidly built on the basic principles of providing excellence and quality, she now has approximately 35 staff members and works out of an office in her hometown.

Teresa is proud to live and operate on Long Island.  Giving back to her community is important and she donates her services and gift certificates to local charities and not for profit organizations. She

 attends many events and networks with other local business people at the local Chamber of Commerce to increase not only her business but theirs.

 Teresa is proud to say she has recently been selected to receive two prestigious awards.

She has been honored by the Small Business Administration to receive the 2009  New York State Small  Business Person of the Year & also selected as a member of the 2009 “Long Island’s Top 50 Most Influential Women in Business.

Brian White is an Advanced Financial Advisor at Ameriprise Financiallocated in Hauppauge.  Ameriprise is a national financial planning firm that delivers financial solutions through a tailored approach and a genuine interest in clients’ evolving needs for over 115 years.

Brian has over five years experience in the financial services industry and runs a successful financial planning practice.  His roles include Advanced Financial Advisor and Certified Advisor Coach.  Over his career at Ameriprise, Brian has achieved notable accomplishments that rank him among the top of his peers such as The Mercury Award (2004), The First Year Top Achiever (2004) and The Circle of Success (2006).   Brian is a member of the Advanced Advisor Group and has earned the Chartered Retirement Planning Counselor designation.

Brian works with clients to design a personal financial plan based on their life goals. This strategy focuses on helping them become more confident about managing their financial objectives. It is designed to provide solutions to both the everyday and long-term financial questions and is personalized to meet the needs of high net worth individuals and small business owners. Brian and his staff continually monitor progress toward financial goals and update plans based on changes in market conditions and individual situations. Brian attended Adelphi University from 2000-2004 and graduated Cum Laude with a Bachelors Degree in Business Finance.  Brian currently resides in Ronkonkoma, NY with his wife Tori.

Randi Busse, the founder and President of Workforce Development Group, Inc.,Randi is widely recognized as a Customer Service and Customer Retention Expert; a trusted resource for many diverse organizations which have relied on her guidance to help improve their customer service and increase their customer retention.  Randi is an engaging and inspiring speaker who delivers compelling keynote speeches, training, and consulting advice. Randi uses real life situations and humor, getting you excited and motivated helping to turn your customers into Raving Fans.  She has delivered training to Long Island Center for Business & Professional Women, RMA Worldwide Chauffeured Transportation, Goodstrong Lock & Alarm Co., Inc., Santinelli International, SBDC at Farmingdale State College, Maryland Limousine Association (MLA), Nassau-Suffolk Limousine Association, Nassau Suffolk Baker’s Association, and many more.